Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store - at no additional cost!

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Shipping Policies

Neebo Bookstores at John Tyler Community College is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

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Returns

We are confident that you will enjoy our products. So confident, that if you are not completely satisfied, you may return items purchased within the first three weeks from the start of class, or three days from the date listed on your receipt and receive a full refund. All items must be returned in the original condition. If the return is due to our error, shipping charges will be refunded.

All items must be in saleable condition. All packages must be unopened, and all CD's and web codes must be unused and present. Receipt must be present at the time of return.

***Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. Fedex and USPS both offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Neebo Bookstores at John Tyler Community College has refunded your money. Ship your return to the following address:

Attn: Returns Department
Neebo Bookstores at John Tyler Community College
13101 Jefferson Davis Highway • Nicolas Student Center
Chester, VA 23831

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to Neebo Bookstores at John Tyler Community College. Please insure and track your package. Returns to Neebo Bookstores at John Tyler Community College will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

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Contact Support

Contact us anytime with questions or concerns via email at: wrichmond@neebo.com. You can also contact our bookstore staff at: 804-796-1515

Support Contact Form * required fields

Our support staff will respond within 48 hours.

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